Refund policy

Right of withdrawal

You have the right to cancel this contract at any time within 14 days without giving reasons. The revocation period is 14 days from the day on which you or a third party designated by you, other than the carrier, took or has taken possession of the goods.

In order to exercise your right of withdrawal, you must inform us (mycheese AG, Langackerstrasse 5, 6330 Cham, Switzerland, Tel. +41-41-558-8077) by means of a clear statement (e.g. a letter or e-mail sent by post) of your decision to withdraw from this contract. You may use the attached revocation form, which is not mandatory.

In order to comply with the withdrawal period, it is sufficient to send the notification of the exercise of the right of withdrawal before the end of the withdrawal period.

Consequences of withdrawal

If you cancel this Agreement, we shall refund to you all payments received from you, including delivery charges (except for additional charges resulting from your choice of a different method of delivery to the cheapest standard delivery offered by us), immediately and no later than fourteen days from the date on which we receive notice of your cancellation of this Agreement. For this repayment, we will use the same payment method that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. We may refuse to refund until we have received the goods or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us without delay and in any case within fourteen days at the latest from the day on which you inform us of the cancellation of this contract. This period shall be deemed to have been observed if you send the goods before the expiry of the fourteen-day period.

You shall bear the direct costs of returning the goods.

You shall only be liable for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary for testing the nature, properties and functioning of the goods.

Sample cancellation form

(The revocation should contain the following information. It can be sent to us by post or e-mail).

recipient: mycheese AG, Langackerstrasse 5, 6330 Cham, Switzerland or by e-mail to

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods: list

Ordered on (*)/received on (*)

Your name

Your address

Your signature (only if the revocation is sent by post)